The tour itself was fantastic and the tour guide was brilliant. Credit to the hotel staff at Hostal Alfredo's Palace for their effort to contact the operator on my behalf

I don't know how you avoid not being picked up but I had difficulty contacting the operator using the contacts provided and it was only when I accessed their website that I found a number that they would answer. I did not get to fill out a survey at the end of the tour as others did and it was acknowledged that my response would not have been positive anyway. The tour apart from that was excellent and the guide was very informative and stuck with the group at all sites. The buffet was not anywhere near a 60 soles meal. For a fairly normal buffet lunch the cost was 60 soles. Lunch was arranged at a hotel in the valley and as it was optional I had not payed for the lunch although others that had booked through other providers had. The operator eventually picked me up in a private vehicle and after about a half hours drive we caught the tour at Pisac and I joined the group for the remainder of the tour. Fortunately I had a copy of my booking confirmation with me. This was a good tour except for the fact that I wasn't picked up from my hotel which is about a block from the operator's office and despite having booked months before my name wasn't even on their manifest.

Hostal alfredos palace cusco